Refund Policy

Last Updated: Aug 27th, 2025

At Bang Bang Sports, we are committed to delivering high-quality gym products and custom-branded merchandise to our business customers. We understand that bulk purchases and custom orders represent significant investments for gyms, studios, and organizations, and we aim to provide a transparent and fair refund process.

1. General Refund Guidelines

• Refunds are available only for eligible bulk stock products that meet the conditions described below.
• Custom-branded or personalized products are strictly non-refundable once production begins, unless defective or produced incorrectly against approved specifications.
• Refunds are processed back to the original payment method unless otherwise agreed in writing.

2. Eligibility for Refunds (Bulk Stock Orders)

• Request must be submitted within [X days] of delivery.
• Products must be unused, unopened, and in original packaging.
• Products must be free of wear, damage, or alteration.
• Proof of purchase (invoice or order number) is required.

Once returned items are inspected, a refund will be issued minus any applicable restocking fees.

3. Non-Refundable Items

• Custom products with logos or branding (e.g., engraved dumbbells, branded apparel).
• Clearance or promotional products.
• Samples provided prior to bulk orders.
• Products damaged by misuse, improper storage, or handling by the buyer.

4. Custom Orders

Custom manufacturing begins only after artwork/logo approval from the client. Once approved:

• Orders cannot be canceled, returned, or refunded.
• We are not responsible for errors in logo files provided by the client (e.g., low resolution or spelling mistakes).
• Clients are encouraged to request a sample run before full production for quality assurance.

5. Damaged, Defective, or Incorrect Items

If your shipment arrives damaged, defective, or incorrect:

• Notify us within [X business days] of delivery with photos or videos.
• Once verified, we will provide either a replacement or a full refund (including shipping, if applicable).
• For large shipments, we recommend inspecting deliveries upon arrival and noting damages with the courier.

6. Refund Processing

• Approved refunds are processed within 7–10 business days after inspection.
• Refunds will be sent to the original payment method.
• Additional processing time may be required by your bank or provider.

7. Restocking Fee

All bulk stock item returns are subject to a [10–20% restocking fee] to cover handling, inspection, and inventory management costs.

8. Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error or product defect. Customers are responsible for return shipping costs, except in cases of incorrect or defective items.

9. Order Cancellations

• Bulk stock orders: May be canceled only before shipment.
• Custom orders: Cannot be canceled after artwork/logo approval and production start.

10. International Orders

• Customs duties, import taxes, and clearance fees are non-refundable.
• Delays caused by customs are outside our control and not eligible for refunds.

11. Dispute Resolution

In the rare case of a disagreement, please contact us directly. Our team will work in good faith to resolve the issue fairly and efficiently.

12. Contact Us

For refund-related inquiries, reach us at:
Email: support@bangbangsports.com
Phone: +XX-XXXX-XXXX
Address: [Your Company Address]